Refund and Returns Policy of Quinsopic
Effective Date: January 4, 2025
At Quinsopic, we strive to provide the highest quality products and services to our customers. However, we understand that situations may arise where a refund or return is necessary. Below, you’ll find our policy regarding refunds and returns.
1. Refund Policy for Dine-In and Takeout Orders
Dine-In Orders: We take pride in delivering exceptional meals to all our guests. If you are dissatisfied with your meal due to any quality-related issue, please notify a member of our staff immediately, and we will do our best to rectify the issue. Depending on the situation, we may offer a replacement dish or a refund.
Takeout Orders: If your takeout order is incorrect, damaged, or unsatisfactory, please contact us within 24 hours of receiving the order. We will be happy to discuss a refund or offer a replacement meal. Refunds are generally issued if the issue cannot be resolved to your satisfaction.
2. Refund Policy for Catering Services
For catering orders, we require at least 48 hours’ notice for cancellations. If you cancel an order within this time frame, we will issue a full refund. Cancellations made less than 48 hours in advance may not be eligible for a refund. If any part of the catering service fails to meet the expected quality or specifications, we will work with you to resolve the issue, which may include offering a refund for the affected items or services.
3. Refund Policy for Online Orders (Gift Cards, Merchandise, etc.)
Gift Cards: Gift cards are non-refundable. Once purchased, they cannot be returned or exchanged for cash. If the gift card is lost or stolen, please contact us immediately so we can investigate the issue.
Merchandise: If you purchase merchandise through our website and are not satisfied with the product, we offer a 14-day return policy. The item must be in its original, unused condition with all tags attached. Return shipping costs are the responsibility of the customer unless the item was defective or damaged.
4. How to Request a Refund or Return
To request a refund or return, please contact our customer service team at info@quinsopic.com or call us at 785-526-3142. Please provide the following details when contacting us:
- Your order number or proof of purchase.
- A description of the issue you are experiencing with the product or service.
- Any relevant images or documentation (if applicable).
Our team will review your request and, if eligible, process your refund or return as quickly as possible. Please allow 7-10 business days for processing refunds to your original method of payment.
5. Exceptions
Certain situations may not be eligible for a refund or return, including:
- Items purchased in a sale or promotional event (unless defective).
- Orders that are fulfilled correctly but changed after the fact by the customer.
- Orders that are outside the eligible return timeframe.
6. Changes to Our Refund and Returns Policy
We reserve the right to update or modify our refund and return policy at any time. Any changes will be posted on this page, and the date of the most recent update will be noted at the top. We encourage you to review this policy periodically.
If you have any questions regarding our Refund and Returns Policy or need assistance with a specific issue, please do not hesitate to contact us:
Email: info@quinsopic.com
Phone: 785-526-3142
Address: 986 Taylor Street, Sylvan Grove, Kansas, United States