Refund and Returns Policy For QuinPaws

Effective Date: March 13, 2025

Introduction

At QuinPaws, we are committed to providing you and your furry friends with the best products and shopping experience. We understand that sometimes things don’t go as planned, and you may need to return an item. Our Return Policy is designed to make the process as smooth and hassle-free as possible. Please take a few minutes to read through this policy to understand the terms and conditions governing returns, refunds, and exchanges at QuinPaws.

1. Eligibility for Returns

We want you to be completely satisfied with your purchase, and we accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • The return request must be initiated within 30 days of receiving the product.
  • Items must be free from any signs of wear, damage, or alteration.
  • Certain items, such as personalized products, perishable goods, and items marked as final sale, are not eligible for return.

We reserve the right to refuse returns that do not meet these conditions.

2. How to Initiate a Return

Returning an item is quick and easy. Follow these steps:

  • Contact our customer support team at contact@quinsopic.com with your order number and reason for the return.
  • Our team will review your request and provide you with a Return Authorization (RA) number.
  • Pack the item securely in its original packaging, including any accessories, manuals, or documentation.
  • Clearly label the package with the RA number.
  • Ship the package to the address provided in the return instructions.

We recommend using a trackable shipping service to ensure your return reaches us safely.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The item received was incorrect, damaged, or defective.
  • The return is a result of our error.

In cases where we are responsible for the return, we will provide you with a prepaid shipping label. For all other returns, customers are responsible for arranging and covering the shipping costs.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method within 5-7 business days.
  • Please note that shipping costs are non-refundable.
  • If the item does not meet our return criteria, we will contact you with further instructions, and the item may be returned to you at your expense.

5. Exchanges

If you need to exchange an item:

  • Initiate a return by following the steps outlined in the “How to Initiate a Return” section.
  • Place a new order for the item you’d like instead.
  • Once we receive your returned item, we’ll process your refund accordingly.

This process ensures you receive your new item as quickly as possible.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, we want to make things right! Please contact our customer support team immediately at contact@quinsopic.com with the following details:

  • Your order number.
  • Photos of the defective or incorrect item.
  • A brief description of the issue.

We will review your case and either send you a replacement or issue a full refund, including return shipping costs.

7. Cancellations

Orders can be canceled within 24 hours of placement, provided they have not yet shipped. To request a cancellation, please contact us as soon as possible at contact@quinsopic.com. Once an order has shipped, it cannot be canceled, and you will need to follow the return process.

8. Refund Exceptions

Certain items are non-refundable:

  • Personalized or custom-made products.
  • Perishable goods.
  • Items purchased during final sale events.
  • Gift cards.

9. Processing Time

We aim to process all returns as quickly as possible. Please allow:

  • 3-5 business days for us to inspect the returned item.
  • 5-7 business days for the refund to be reflected in your original payment method.

In total, the return process may take up to 14 business days, depending on shipping times and payment processing.

10. Customer Support

We pride ourselves on providing top-notch customer service. If you need assistance with your return or have any questions about our policy, please don’t hesitate to reach out to our friendly support team.

11. Contact Information

For any questions, concerns, or assistance with your return, please contact us:

Conclusion

At QuinPaws, we’re committed to providing you and your pets with high-quality products and exceptional service. We understand that sometimes returns are necessary, and we strive to make the process as simple and convenient as possible. Thank you for choosing QuinPaws. We appreciate your trust in us and look forward to serving you again soon.